The Economic Crisis in Ecuador and Its Impact on The Service to the Client

Abstract

The current world is full of changes and business competition is becoming more intense; developing countries are beginning to grow in markets with strategies like competitive prices; it’s necessary that Ecuador achieve an optimal level of competitiveness and gain space in more industries, but change starts from microenterprise, the culture of being without a service should be eradicated to the client based on mediocrity and abuse, polish the service and put the client in the position that should always be, the protagonism. Certain companies require the employee a good service to the client, however, they do not themselves with the
employee; It is important that in order to be able to require the employee to be predisposed to the service, they must started by given a good treatment to the employee and a favorable working environment for the professional growth of his talent. If the professional goals of the employee could be aligned to the mission and business vision, they would have a great active participation and a true business join, elaborating an integrated value chain with the only purpose, customer satisfaction.