The Management of Credits and Collections Case Company "Multillanta Ramírez"

Abstract

The aim of this research is to evaluate the internal control system of the credit granting and portfolio recovery processes of the company Multillanta Ramírez; four specific objectives were set; As a first objective we collect information about the current situation of the company using data collection techniques such as survey and interview about: organizational structure and policies and procedures of the company. In the second objective, the level of risk and confidence was determined with the application of the internal control questionnaire COSO ERM where a matrix of recommendations was established with the components that present risk in the company. As a third objective, techniques and audit instruments were applied to verify compliance with policies and procedures established in the company. Finally, as a fourth objective, an audit report was drawn up containing the conclusions and recommendations for improving credit management and portfolio recovery, which is in accordance with the Generally Accepted Auditing Standards for issuing sufficient and competent information.